This page is for migrants, non-Egyptians as well as Egyptian returnees, who live in Egypt. Please find below information on IOM Egypt’s services including guides, flyers and external referrals.


Direct Assistance

In IOM, we provide direct assistance to migrants in vulnerable positions. All services are provided after consultation with a case worker and are based on the needs of the individual and/or family. Specialized assistance is provided to victims of trafficking and survivors of gender-based violence to address their specific needs.

To ensure a comprehensive approach to the needs of vulnerable people in Egypt, IOM makes every effort to coordinate with other service providers, sharing experiences and allocating resources.

IOM aims to bolster the well-being and protection of vulnerable migrants in Egypt through the provision of tailored assistance on a case-by-case basis to victims of trafficking, survivors of Gender-based violence, and other vulnerable groups including:

  • Asylum-seekers awaiting registration appointments with UNHCR
  • Migrants who do not intend to register with the UNHCR, or had their UNHCR files closed, and have been living in Egypt for at least 6 months

IOM can help you with the following direct assistance services:

  1. Medical Assistance
  2. Socio-Economic Assistance
  3. Cash Assistance
  4. Medical Assistance
  5. Mental Health and Psychosocial Support
  6. Legal Aid
  7. Education Assistance

How to apply for IOM assistance:

  1. Call IOM’s hotline from Sunday to Thursday 9:00 AM to 12:00 PM on (01032046064) or send an email to
  2. If eligible, the staff will give you a registration appointment the following days.  
  3. At the appointment, please bring your identification documents.
  4. Registration interview.
  5. Screening interview.
  6. An IOM caseworker will contact you if approved for assistance.

For inquiries, please call our hotline 01032046064 or send us an email on


Assistance Voluntary Return and Reintegration (AVRR)

Are you either non-Egyptian and wish to go home to your country of origin or Egyptian and want to return to Egypt?

The Assisted Voluntary Return and Reintegration (AVRR) is a programme in IOM which enables thousands of migrants to return home every year. This programme both support international migrants in Egypt returning to their countries of origin, as well as Egyptian migrants returning to Egypt.

  • AVRR from Egypt:

International migrants in Egypt wishing to return to their country of origin can be assisted through IOM’s AVRR programme. AVRR provides sustainable options for migrants whose residence in Egypt is no longer viable and have taken the voluntary decision to return to their country of origin. Voluntariness is essential to the AVRR process; IOM will not participate in coercion to return and ensures full consent through one-to-one interviews with potential applicants.

Assisted Voluntary Return services include:

  1. Vulnerability assessment with experienced caseworkers
  2. Small cash grants Pre-departure health assessment
  3. Airport assistance (pre-departure, during transit and on arrival in most cases)
  4. Medical or operational escorts where necessary (unaccompanied children under 18 years of age will always be escorted by an IOM staff to final destination)
  5. Onward transportation in country of origin from airport to final destination
  • AVRR to Egypt:

IOM has supported the return of Egyptians stranded in, among others, Europe and North Africa, and their subsequent socio-economic reintegration in Egypt since 2011. Most of the returnees choose to start-up their own businesses with the reintegration assistance provided, improving both their own livelihood and that of their community.

One of the main vulnerable categories of Egyptian returnees that IOM is increasingly assisting is unaccompanied migrant children (UMCs) who cross the Mediterranean alone in search of a new life in Europe. For UMCs, IOM Egypt make significant efforts to ensure that the best interests of the child are at the heart of their return and reintegration.


برنامج العودة الطوعية و إعادة الإدماج

Guide - Assited Voluntary Return and Reintegration

Medical Assistance

IOM’s health clinic, the Migration Health Assessment Clinic (MHAC), supports migrants on a case-by-case basis under the direct assistance program through the following medical services:

  1. Primary screening either physical or virtual to identify the origin of the medical problem, its severity, and the best approach needed
  2. An adequate medical plan to patients (specialists' referral, further investigation, medical advice, hospitalization)
  3. Follow up with applicants on a weekly basis regarding medical status
  4. Reimbursements for medical intervention costs by reviewing the patient’s medical data.
  5. Adequate and immediate emergency response to any medical emergency within the migrants’ community.
  6. Other needed medical devices (hearing aids, wheelchairs, nebulizers etc.)
Victims of Trafficking

A victim of Trafficking in Persons is either someone who is working unwillingly, unable to move freely, not allowed to hold personal documents, forced to work under inhumane conditions, facing physical or sexual assault, forced to marry unwillingly or under the age of 18, under 18 and forced to work or beg. These are just a few of the types of trafficking that exist. Please read the brochure below for a more information.

How can IOM help you?

If you are affected by any of the above, then approach IOM for assistance. You can either call our hotline on 01032046064 or send an email to or We will assess your situation and then decide on which support we can provide to you of the following:

  • Medical assistance
  • Housing assistance
  • Voluntary return to country-of-origin
  • Legal aid Cash assistance
  • Food and non-food items
  • Education assistance

Please read more about trafficking and our safety guide to domestic workers below.

دليل الاتجار بالبشر - Counter trafficking Guide

Gender-Based Violence Survivors

Violence against women and girls is a pervasive violation of basic human rights. IOM works with a range of partners that provides assistance to gender-based violence (GBV) survivors.

If you are a GBV survivor, call our hotline: 01032046064 or send an email to

Please find information on different actors that can help you, if you have experienced gender-based violence and want to seek further support and help.

  • Police: 122
  • Ambulance: 123
  • National Council for Women: 15115
  • National Council for Childhood and Motherhood: 16000

GBV Survivors Booklet

دليل الناجين من العنف القائم على النوع

Unaccompanied Children

Are you under 18 years old and alone in Egypt without your family?

Do you need protection services while you are in Egypt?

Do you need information about available support services?

Please check out the brochure below for more information

Services for Unaccompanied Children - الخدمات المقدمة للأطفال غير المصحوبين